Terms & Conditions

For customers based in United Kingdom making a purchase via our website.

Please read the following important terms and conditions before you buy anything from our site.

In this contract:

· ‘We’, ‘us’, ‘our’ means Khoobsurat (Siddique Textiles) a company incorporated in United Kingdom

· ‘You’ or ‘your’  means the person using our site to buy goods from us. If you are under 16 you must obtain permission from your parent or guardian before you register on or buy anything from this site. We reserve the right only to accept order from people over 18.

1 Introduction

1.1 In this contract 'We', 'us' or 'our' means

1.2 If you buy goods on our site you agree to be legally bound by this contract.

1.3 You may only buy goods from our site for non-business reasons.

1.4 This contract is only available in English. No other languages will apply to this contract.

2 Ordering goods from us

2.1 Below, we set out how a legally binding contract between you and us is made.

2.2 You will need to register on the site with information about yourself which is accurate, current and complete. The password you provide should be kept secure and you must notify us of any breach of security or unauthorised use of your account.

2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it.

2.4 Payment will be collected immediately upon completion of payment process and an email will be sent to confirm your order. Another email will be sent at later day to confirm the details of the delivery of your outfit.

2.5 In any case of exception we may contact you to say that we do not accept your order. This is typically for the following reasons:

(a)the goods are unavailable;(due to discontinuation of the design etc.)

(b)we cannot authorise your payment;

(c)you are not allowed to buy the goods from us;

(d)we are not allowed to sell the goods to you;

(e)there has been a mistake on the pricing or description of the goods.

In such a scenario we will be sending you a mail to confirm that your order has not been accepted and your payment will be transferred back to you within next 24 hours from this mail.

2.6 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you, or inform you of the estimated dispatch date.

3 Delivery

3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

3.2 The estimated date for delivery of the goods is set out in the Confirmation email which will be sent within 24-48 hours after you have received a confirmation of the order email. This date is an estimate only and we do not guarantee to deliver the goods on that date.

3.3 We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address.

3.4 If nobody is available to take delivery, please contact us using the contact details at the top of this page to arrange an alternative delivery, Unless you and we agree otherwise, if we cannot deliver your goods we will not be able to cancel the order and issue you a refund.

3.5 We may deliver your goods in instalments.

4  Payment

4.1 We accept the following payment methods: Visa, MasterCard, American Express, Visa Debit, Visa Delta, Apple Pay , Google Pay and PayPal. We do not accept any other method of payment.

4.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.3 Your credit card or debit card will be charged immediately on completion of the payment process.

4.4 The price of the goods is in the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.

4.5 The price of the goods does not include the price of delivery (unless specified), which will be shown separately at the checkout and on the Confirmation Email.

4.6 If the shipping address of your goods is in U.K. the price of the goods includes sales tax and duties.

5  Nature of the goods

5.1 While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.

5.2 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5.3 Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault. Garments featuring hand embroidery or hand finishing or incorporating fabrics such as chiffon and georgette are by their nature susceptible to pulls and rips and are not designed for hard wearing.

5.4 The packaging of the goods may be different from that shown on the site.

5.5 We have made every effort to display the colours of our products that appear on KHOOBSURAT website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

6  Made-to-measure and altered garments

6.1 We produce custom tailor garments and alterations to ready-made garments according to the specifications that you provide when you place your order. If you wish to change your specifications after we confirm your order you must contact us at info@khoobsuratonline.com as soon as possible. If you contact us before the garments have been dispatched we will use reasonable efforts to accommodate the change. We may charge an additional fee for accommodating the change.

7  Returns or Exchanges

7.1 This clause 7 sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 24 hours from the receipt of the goods.

7.2 If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.

7.3 In order to return faulty goods you must contact us within 24 hours of receipt of goods at info@khoobsuratonline.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process.

7.4 If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

7.5 If we provide a refund we will pay it to the account you used to purchase the goods. Subject to outfit being unused and unworn with all the tags intact as at the time of receiving the outfit. The refund for any items will at our sole discretion and will be subject to approval of our inspection team.

7.6 Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

8  End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

9  Limit on our responsibility to you

9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

9.1.1losses that:

(a)were not foreseeable to us when the contract was formed; or

(b)that were not caused by any breach on our part;

9.1.2business losses.

9.2 Except for any legal responsibility that we cannot limit in law (such as for death or personal injury), our whole liability to you in connection with your purchase will be limited to the amount that you paid us for the goods and delivery.

10  Disputes

10.1 We will try to resolve any disputes with you quickly and efficiently.

10.2 If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible.

10.3 If you want to take court proceedings, the courts of U.K. will have exclusive jurisdiction in relation to this contract.

10.4 British law will govern this contract and any claims or disputes arising out of or in connection with it (including non-contractual claims and disputes).

11  Content

"Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. We try to ensure that the information on this site is accurate and complete but we do not promise that our Content is accurate or error-free. We cannot guarantee that our content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed. Your use of the site and its content grants no rights to you in relation to any intellectual property rights relating to the Content All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by international intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.

12  Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

13  Our Right to Amend Terms

We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms. We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

14  Discounts & Promotions

Discounts differ on individual products and will be considered for final invoicing irrespective of material used for promotional purpose.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

15 Pricing

Our pricing on the website are exclusive to web sales only and promotions/ discounts running on the website are exclusive to Khoobsurat website only. Any promotions/ discount/ prices in store are not valid for Khoobsurat website and vice versa.